FAQ

When choosing a “free sample” option, what happens after the three-month trial period?
As your trial period approaches its end date, our support team will send you a message regarding the possibility of requesting a permanent subscription. If you do not wish to have a permanent subscription for your Onyx-VR, it will be permanently removed from our servers and no longer available.
How long does it take for me to receive my requested Onyx-VR?
Once you have placed the request through the configuration page, you will receive your Onyx-VR within 24 hours through your Onyx platform, along with a link to access your requested Onyx-VR. If your request takes longer than 24 hours, you will receive an email explaining the situation and suggesting a timeframe.
How do I access my Onyx-VR?
Your Onyx-VR request can be accessed as a hyperlink through any internet browser and can be viewed on a PC, tablet, smartphone, or with a VR headset.
Can individuals request a pool?
The short answer is no. As an individual, you need to make your request through one of the subscription holders.
Can I request a refund?
Once your payment has been received, it is non-refundable and you cannot request a refund.
Is it possible to have a different number of VR tokens?
Yes, please contact support@onyx-vr.com us to discuss having a different number of tokens.

Tokens represent the number of VRs or services you can request. In the basic subscription, you have the option to request 50 VRs, which is equivalent to 50 tokens. You can also use a token to request additional services or options. Please refer to the Pricing page under Options and Services for more information. If you have any questions, please contact support@onyx-vr.com.

Your Onyx virtual realities will be made available on your Onyx platform. Our support team will send an email once they are available.

The Onyx platform serves as your gateway to the requested Onyx virtual realities. This platform provides you with the opportunity to link additional options and features to your virtual realities. You can access the platform through this link.

Submission of Product Images

Each Onyx virtual reality and 360° image is created using product images.
You must provide these images in high resolution (HR). HR images must meet the following requirements:

  • Minimum of 2500px (pixels) on the longest side of the image.
  • If there are product nuances, you must provide each nuance through a high-resolution image.
  • File submission is done through the submission page.
  • Can I only provide one image?

    • In this case, the requirement is that the product image should be at least 2500px, as larger is better for the virtual reality outcome.

     

  • I don’t have a product image and can’t obtain one from my supplier either?

    • We can check if we have the product image in our library. If it is available, we will send the product image for approval. Please note that you cannot derive any rights from the outcome after rendering; the virtual reality result is provided as is. If you have any comments on the result and wish to start a new process, please be aware that it will require one token from your pool.

     

  • To prevent the above scenario, the following steps are taken for approval:

    • You provide the product images in high resolution (at least 2500px), with each product variant being represented by a high-resolution image.
    • You designate a style space number (see Download page) where your floor-wall product should appear.

     

  • The VR results will be placed in your Onyx VR platform.

Annotations Overview 

Annotations are a powerful feature that lets you to mark specific points on your 360 VR with text, pictures, and attachments and then view, share, or export them while persisting the annotation in place. This enables rapid communication using the full 360-degree context to anyone as long as they have an internet connection.  

Annotations are a powerful feature that lets you to mark specific points on your 360 with text, pictures, and attachments and then view, share, or export them while persisting the annotation in place. 

This enables rapid communication using the full 360-degree context to anyone as long as they have an internet connection.  

In the Basic subscription, you can specify one annotation that includes your company logo, company details, article code, your product image, and an image grid. The basic annotation will be placed in every requested virtual reality.

The button in the upper right toggles the Index View. The Index view displays a list of all the annotations in the current 360. This is useful especially on 360s that may have many annotations. Clicking on each hyperlink centers the camera on that annotation and opens it in the annotation panel:

Annotations in an Embed/Share

Hide/Show Annotations: You can toggle the display of the annotation markers on/off using the Annotations toggle in the Index view. Note that you can still move the camera and display the annotation content by selecting it. This may be useful for scenarios where the marker is not useful.

Autoplay mode: You can trigger autoplay mode, which will automatically cycle through all the annotations in a 360 with a 3-second wait. This mode works with the annotations shown or hidden, and can be useful in tour-type scenarios. 

Annotations created in a 360 are immediately viewable by anyone that has access to that 360. This includes all existing embeds and shares. 

Viewing Annotations in a 360 Viewer Embed or Share

Annotations in a Momento360 embed/share link work similarly to above, except that there are no options to edit, share, or delete the annotations. You can also control how the annotations are displayed and whether they automatically start cycling by adding the appropriate URL parameters to your embed URL. Contact support@onyx-vr.com for more information about this option.

Onyx-VR Viewer

Onyx-vr works with the Momento360 viewer and is the easiest way to make the most of all your Onyx-vr 360-degree images. Share Onyx-vr 360’s easily with who you want, how you want. No app or signup required, so nobody gets left out. You can embed them on your website too! Onyx-vr  supports Google Cardboard and Gear VR, with more on the way. You can even sign-up for a free or pro account to get the most out of your Onyx-vr 360 render. Contact support for more information about this Momento360-viewer.

You can use Onyx-vr to embed your 360’s on your own website, if you don’t mind doing a little bit of extra work.
In order to do this, copy the share/embed link that gets generated under the “Share/Embed a Link” option in the menu; then set it as the source of an iFrame for your site.
For example:
Here’s the HTML :
<iframe height=”300px” width=”75%” allowfullscreen=”true” src=” https://momento360.com/e/u/a9b53aa8f8b0403ba7a4e18243aabc66“></iframe>
Just substitute the link you generate for the boldface link above.
Adjust the height and width attributes to change the window size. If you want to allow people to display it fullscreen set  allowfullscreen=”true” in there.
You can try it out for yourself here:  https://codepen.io/anon/pen/oePyWg
You can customize many display options by appending paramters to the URL. A full list is here: https://help.momento360.com/article/89-customizing-the-embed-share-player

TroubleShooting

This item is under construction contact support@onyx-vr.com for helping out.

This item is under construction contact support@onyx-vr.com for helping out.

This item is under construction contact support@onyx-vr.com for helping out.

If you have a question that isn’t addressed here, contact us at support@onyx-vr.com and someone will get back to you.

SERVICE

aanvragen
  • Management service
    Wij configureren uw vloer samenstellingen via databestanden.

    Vanaf 1 token
  • Quick response service
    Wij verkorten uw doorlooptijd bij iedere virtual reality aanvraag.

    1 token

  • 3D Render
    Met deze render kunt u van andere online vr-viewers gebruik maken. U bent onafhankelijk met het gebruik van uw vr en komt in whitelabel.
    U ontvangt deze render bij iedere Onyx-virtual reality aanvraag.

    1 token
  • Momento360 Free registratie
    wij nemen registratie, installatie en bereiden uw Momento360 account voor direct gebruik.

    1 token
  • Media service
    Onyx zoekt de juiste productafbeelding(en) bij uw virtual reality aanvraag.

    Vanaf 1 token
  • BRONGLE virtual reality configuratie
    Onyx verzorgt de koppeling met uw Brongle tegelplatform.

    1 token
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